When you are the owner of a business, you eventually get to the conclusion that it all comes down to the customers. If they are satisfied, then your business will do well, and if they are not then your business will inevitably fail and that is just the way that it is. In its core, multi channel retailing is all about making your business more efficient and more accessible to your customers, so naturally people gravitate towards using it for those reasons, however even that has its own pros and cons so keep on reading this article if you want to find out the multi channel advantages and disadvantages in terms of customers.
When you look at multi-channel retailing, the overall conclusion is that you get a lot of advantages when it comes to customers. First of all, when you are working on multiple channels that means that you are able to reach a lot more people, which will ultimately result with more customers for you and that also means more profits. Another great thing about using multiple channels to sell your products is the fact that you will be able to target the people that are most interested in the type of product that you sell, find which channels they like to go on and sell there, which again will result with more sales. Another great benefit is that you will be able to give your existing customers to shop on other channels apart from just, for example, a brick and mortar store. This will show them that you are interested in them and their needs and that you want to let them shop your products on their own terms. Getting new customers is great, but you should never forget about your existing ones as well.
One of the biggest disadvantages that we can think of when it comes to multi channel retailing advantages and disadvantages when it comes to customers is the fact that their expectations of your brand are going to be much higher than what you may be able to give them. This is especially the case when it comes to existing customers because they will expect to have the same level of customer service on any channel that they shop on from that point on that they have gotten on the first channel that you ever sold on. Something else that can become a problem is double selling items because of a lack of inventory and stock management. Apart from this being really bad for you as a business owner because you will have to deal with it, it is also really bad from the customers’ point of view because they can end up without the product that they originally wanted.
In business, the customers should always be the first priority of any business owner, because after all the customer is always right. As you can see, there are definitely some multi channel retailing advantages and disadvantages when it comes to the customers, but in our opinion, the pros far outweigh the cons and selling on multiple channels is definitely something.
Multichannel retail isn’t #omnichannel retail. Know where your target market is paying attention & insert your brand at the intersections of those channels: https://t.co/vaIHpXSfz5 via @mcmerchant pic.twitter.com/eBFs61uCY6
— NetSuite Ecommerce (@NS_Ecommerce) 18 de abril de 2018